Casino Host Player Development

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“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino Casino del sol update.
Player Development Manager new Viejas Casino & Resort 3.4 Alpine, CA 91901 Responsible for all essential duties of a casino host and helping to resolve any issues between guests and the player development team as well as the planning. In Casino Player Development, hosts sometimes miss out on bonuses by a few thousand dollars of theoretical. When one has a goal of around a million dollars in theo over the course of a quarter, a miss of $5196 is a huge disappointment.
Casino Host Training:
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”
*Incentive Program
*Standard Operating Procedures
*Floor Responsibilities
*Table Games Protocol
*Host Department Structure
*Commission
*Comping
CASINO FLOOR VISIBILITY
*Topics include: Delivering the VIP experience
*Table & Slot Opportunities and Protocols
*Players Club Interaction
*Responding to Calls
*Comp Decisions
*Acquisition of New Players
*Cutting into New Players
*Obtaining Contact Information
*Interdepartmental Skills
*Qualifying Guests, Casino Sales Tactics
*Maintaining Database
*and all aspects of Casino Player Development
Casino Host Boot Camp:
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.
Casino lotto. The C-PDA is run by a group of professionals with a passion for Player Development!Founding Members
In late 2018, the C-PDA was started by the founding members; Jackie Parker, Jatonia Ziegler (JZ) and Nick Ippolito.Jackie ParkerJatonia Zieger
Director Sales & Marketing at
PlayerSoft TechnologiesNick IppolitoInitial Advisory Board
Free spin no deposit casino. This team of PD professionals have volunteered their time and experience to help define and grow the C-PDA.Adam Shamsie
Executive Host at Seminole Hard Rock Hotel & Casino, TampaJoe Devito III
Director of Player Development at Resorts World Casino, NYLaura DennisClub Player Casino
Asst Director of Player Development at Choctaw Casinos & ResortsMatthew Oxford
Marketing Senior Casino Host at Tulalip Casino ResortKayle McKenzieJosh AllisonJohn Fournier
Player Development Executive at Boomtown Casino New Orleans - Penn National GamingJoin Us!Casino Host Player Development Software
Help us to grow the Player Development profession.
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